Support and logging details
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Both EDB and HPE provide technical support for the use of these products. To get support, you must have a support contract in place at both EDB and HPE. You can open a support ticket with either vendor to start the process. If the support ticket shows that resources from the other vendor are required, open a support ticket with that vendor through normal support channels. This approach allows both companies to work together to help you as needed.
Logging
The following log files are available.
EDB Postgres Advanced Server logs
Navigate to the Data
directory in your chosen EDB Postgres Advanced Server instance. From there, you can navigate to log
or current_logfiles
. Or, you can navigate to the postgresql.conf
file, which you can use to customize logging options or enable edb_audit
logs.
An example of the full path to view EDB Postgres Advanced Server logs is /var/lib/edb/as15/data/log
.
EDB Postgres Extended Server logs
Navigate to the Data
directory in your chosen EDB Postgres Extended Server instance. From there, you can navigate to log
. Or, you can navigate to the postgresql.conf
file, which you can use to customize logging options.
An example of the full path to view EDB Postgres Extended logs is /var/lib/edb-pge/15/data/log
.
PostgreSQL Server logs
The default log directories for PostgreSQL logs depend on the operating system:
Debian-based system:
/var/log/postgresql/postgresql-x.x.main.log. X.x.
Red Hat-based system:
/var/lib/pgsql/data/pg_log
Windows:
C:\Program Files\PostgreSQL\9.3\data\pg_log
HPE logs
For HPE logging and support, contact the HPE Support team.
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